This privacy policy sets out how The Journeyman & Co. uses and protects any information that you give us when you use this website.

The Journeyman & Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Journeyman & Co may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2016.

WHAT WE COLLECT

We may collect the following information:

• Name

• Contact information including email address and telephone number (for product deliveries)
  Postal address (for product deliveries)
  

EXAMPLES OF HOW WE USE INFORMATION HELD ABOUT YOU INCLUDE:

• To process any orders that you make. If we don't collect your personal data during order processing, we won't be able to process and deliver your order and comply with legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds and guarantees

• To respond to your queries or after sales support. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you. We do this on the basis of our contractual obligations to you, our legal obligations

• To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud

• To listen to recorded telephone conversations for internal staff training

• To send you relevant communications by email or post in relation to updates, products and services. We'll do this on the basis of our legitimate business interest. You can choose opt out of hearing from us by email or post at any time

• To manage any of our competitions which you enter

• To develop, test and improve the systems, services and products we provide to you. We'll do this on the basis of our legitimate business interests

• To comply with our contractual or legal obligations to share data with law enforcement

• To send you feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you

WHAT WE DO WITH THE INFORMATION WE GATHER

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 EXAMPLES OF THE TYPES THIRD PARTIES WE WORK WITH ARE:

• Manufacturers or suppliers

• Companies who support our website

• Delivery couriers

• Google and Facebook to show you products that might interest you while you're browsing the internet. We'll also use your data to identify other internet users who share similar interests. This is based on your acceptance of cookies on our website.

• Insight and analytical companies to ensure your details are up to date and accurate

• We may also share certain limited information with companies who assist us with other services, for example, in analysing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers

• For fraud management, we may share information about fraudulent or potentially fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies

• We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration

• We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

TO PROTECT YOUR PRIVACY, WE WILL:

• Only provide the information necessary to perform their specific services

• Only use their data for the exact purpose we specify in our contract with them

• Work closely with them to ensure your privacy is respected and protected at all times 

STORING YOUR DATA

To determine the appropriate retention period for personal data, we consider:

- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorised use or disclosure of your personal data
- The purposes for which we process your personal data and whether we can achieve those purposes through other means
- The applicable legal requirements. For example, if your order included a product guarantee, the associated personal data will be kept until the end of the guarantee period

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for such as of satisfying any legal, accounting, or reporting requirements.

At the end of that retention period, your data will either be deleted completely or anonymised.


YOUR RIGHTS AS A DATA SUBJECT

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the "Who Are We" section of this policy.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

YOUR RIGHT TO COMPLAIN

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioners Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 UPDATES TO THIS PRIVACY POLICY

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

Cookies and Privacy Policy 22/05/2021