This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products listed on our website The Journeyman & Co. to you. 

These Terms will apply to any contract between us for the sale of a products to you. Please read these Terms carefully and make sure that you understand them, before purchasing a product.

1.    INFORMATION ABOUT US

1.1.    

1.2.    About us and how to contacting us:

(a) If you send use cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail or post the letter to us. 
(b)    If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at thejourneymanandco@gmail.com.

1.3.    Contacting us if you are a business. You may contact us by telephoning us at +7741491239 or by e-mailing us at thejourneymanandco@gmail.com

2.    OUR PRODUCTS

2.1.    The images of our pieces on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. 

2.2.    Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a tolerance of 5%.

2.3.   The packaging of the Products will vary from any images due to the customisation and range of product sizes

2.4. If you have purchased any of your pieces we have a comprehensive care and maintainance information on our site. To find out more go to our Care and Maintainance page.

3.    USE OF OUR WEBSITE

Your use of our website is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

4.    HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5.    IF YOU ARE A CONSUMER

This clause 5 only applies if you are a consumer.

5.1.    If you are a consumer, you may only purchase pieces from our site if you are at least 18 years of age.

6.    HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1.    Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and be able to make note on your specific requirements before ordering from us. Please take the time to read and check your order at each page of the order process.

6.2.    After you place an order, you will receive an e-mail from us acknowledging that we have received your order.

6.3.    We will confirm the completion of your order by sending you an e-mail that confirms that the Products have been manufactured and dispatched (Dispatch Confirmation).

6.4.    If we are unable to supply you with a Product, for example, because the piece is not in stock or no longer available . If you have already paid for the Products, we will refund you the full amount including any delivery costs charged. Your will receive email confirmation of refund.

7.    OUR RIGHT TO VARY THESE TERMS

7.1.    We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2.    Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
7.3.    We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

(a)    changes in relevant laws and regulatory requirements; or  
(b)    circumstances relevant to us.

8.    YOUR CONSUMER RIGHT OF RETURN AND REFUND

8.1.    If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013] during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2.    However, this cancellation right does not apply in the case of bespoke or customised product orders.

8.3.    Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order).

 8.4.    To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us with your cancellation and we will email you to confirm we have received your cancellation. 

8.5.    If you cancel your Contract we will:

(a)    refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)    refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c)     make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i)    if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 8.8;
(ii)    if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6.    If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.7.    We will refund you on the credit card or debit card used by you to pay.

8.8.    If a product has been delivered to you audit need to be returned: 

(a)    then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the order.
(b)    unless the product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us.

8.9.    As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

9.    DELIVERY

9.1.    We will contact you with an estimated delivery date and confirmation will be emailed when the piece is manufactured and booked in with freight service.

9.2.    If no one is available at your address to take delivery, the freight service will leave you a note that the delivery has been attempted and have been returned to the depot, in which case, please contact them to rearrange delivery.

9.3.    We will delivery to products to the address you gave us on completion of your order and will be your responsibility from that time. 

10.    PRICE OF PRODUCTS AND DELIVERY CHARGES

10.1.    The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

10.2.    Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

10.3.    The price of a Product includes VAT

10.4.    The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

11.    HOW TO PAY

11.1.    You can  pay for Products using a debit card or credit card. 

11.2.    You can also pay with Paypal.

11.3.    Payment for the Products and all applicable delivery charges is in advance. 

12.    OUR LIABILITY IF YOU ARE A CONSUMER

This clause only applies if you are a consumer.

12.1.    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

12.2.    We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.    We do not in any way exclude or limit our liability for:

(a)    death or personal injury caused by our negligence;
(b)    fraud or fraudulent misrepresentation;
(c)    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 
(d)    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e)     defective products under the Consumer Protection Act 1987.

13.    EVENTS OUTSIDE OUR CONTROL

13.1.    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.  

13.2.    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3.    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)    we will contact you as soon as reasonably possible to notify you; and
(b)    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

13.4.    You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.